Slotuna Privacy Policy
This Privacy Policy explains how Slotuna may collect, use, store, protect and share personal information when users visit the platform, register an account, play casino games, place sports bets, make payments, activate promotions or contact customer support.
Slotuna is operated by NovaForge Ltd / Adonio N.V. under a Curaçao eGaming licence. Personal information may be processed to provide account services, complete verification, protect payments, maintain platform security and meet applicable legal or compliance requirements.
This Privacy Policy should be read together with the Slotuna Terms and Conditions, Cookie Notice, Bonus Terms and Responsible Gaming information.
Scope of This Policy
This policy applies to information processed in connection with Slotuna casino, sportsbook, account, payment, promotional and customer-support services.
Information may be collected when a user:
- Visits or browses Slotuna
- Creates or manages an account
- Completes identity verification
- Makes a deposit or withdrawal
- Plays casino or live games
- Places sports wagers
- Activates a promotion
- Contacts customer support
Information Slotuna May Collect
Slotuna may collect information supplied directly by users, information generated through platform activity and information received from payment, verification, casino, sportsbook and security providers.
| Information Category | Examples |
|---|---|
| Personal details | Full name, date of birth, nationality, country and residential address |
| Contact information | Telephone number and communication preferences |
| Account information | Username, account status, selected currency, login history and security settings |
| Verification records | Identity documents, proof of address, photographs and verification results |
| Financial records | Deposits, withdrawals, payment methods, balances and transaction references |
| Casino activity | Games played, stakes, outcomes, wins, losses and bonus use |
| Sportsbook activity | Selections, odds, stake amounts, markets and settlement results |
| Technical information | IP address, browser, operating system, device type and session identifiers |
| Support records | Live chat messages, account requests, complaints and technical reports |
Registration Data
Users provide personal information when creating a Slotuna account. The information entered during registration should be complete, accurate and consistent with any documents later submitted for verification.
Registration details may include:
- Full legal name
- Date of birth
- Residential address
- Country of residence
- Telephone number
- Selected account currency
- Username and password
- Communication preferences
Users should update important personal information when it changes. Incorrect or outdated details may delay payments, verification or account recovery.
Identity and Age Verification
Slotuna may request documents or use specialist providers to confirm identity, legal gambling age, address, payment ownership or account eligibility.
| Verification Purpose | Possible Requirement |
|---|---|
| Identity | Valid government-issued identity document |
| Legal age | Date of birth and identity-document information |
| Residential address | Recent bank statement, utility bill or another accepted document |
| Payment ownership | Evidence that the payment method belongs to the account holder |
| Security review | Additional confirmation after unusual login or transaction activity |
Verification documents should be current, readable, unedited and consistent with the information registered on the Slotuna account.
Payment and Transaction Information
Slotuna processes financial information when users make deposits, request withdrawals or complete other cashier transactions.
Transaction information may include:
- Selected payment method
- Transaction amount and currency
- Deposit or withdrawal date
- Payment status and reference
- Limited card or wallet information
- Cryptocurrency transaction details
- Payment ownership confirmation
- Security-review results
External payment providers may process information according to their own privacy, security and technical procedures.
Source of Funds Reviews
Slotuna may request information concerning the origin of deposited funds or the user’s financial circumstances when additional review is required.
This information may be used to:
- Confirm that funds come from a legitimate source
- Review unusual or high-value transactions
- Prevent fraud and financial crime
- Investigate inconsistent payment activity
- Meet anti-money laundering requirements
Deposits, withdrawals or other account functions may remain restricted while a required review is being completed.
Casino Activity Records
Slotuna may record information about slots, jackpot games, live dealer tables and other casino products accessed through an account.
- Game title and provider
- Date and time of play
- Stake amount
- Game result
- Winnings and losses
- Bonus or free-spin use
- Interrupted or disputed rounds
- Technical session information
These records may be used to settle games, calculate balances, investigate disputes and apply promotional conditions.
Sportsbook Information
Information connected with pre-match and live sports betting may also be processed.
- Sport, event and competition
- Market and selection
- Odds accepted
- Stake amount
- Bet placement time
- Settlement result
- Voided or refunded wagers
- Sportsbook promotion use
Sportsbook records may be used for bet settlement, technical reviews, fraud prevention and dispute resolution.
Bonus and Promotion Records
Slotuna may process account, payment and gambling information to determine eligibility for welcome bonuses, free spins, reload offers, cashback and account-based rewards.
Promotion records may include:
- Offer activation history
- Qualifying deposits
- Bonus balances
- Free-spin allocations
- Wagering progress
- Eligible-game activity
- Maximum-bet compliance
- Expiry and conversion records
This information may also be reviewed to identify duplicate accounts, bonus abuse or prohibited activity.
Technical and Device Information
Technical information may be collected automatically when a user visits Slotuna, signs in or accesses a casino game or sports market.
- IP address
- Browser type and version
- Operating system
- Device category
- Language settings
- Login date and time
- Session identifiers
- Approximate location
- Website navigation
- Loading and performance data
This information may support account security, compatibility, troubleshooting and fraud prevention.
How Slotuna May Use Personal Information
Personal information may be used to operate the platform, administer accounts and provide casino and sportsbook services.
- Create and manage user accounts
- Confirm identity and legal age
- Process deposits and withdrawals
- Provide casino and sportsbook services
- Record wagers and results
- Manage bonuses and promotions
- Provide customer support
- Recover or protect accounts
- Detect duplicate registrations
- Prevent fraud and payment misuse
- Apply responsible gaming controls
- Investigate complaints and errors
- Improve platform performance
- Meet applicable legal obligations
Reasons for Processing Information
| Processing Basis | General Purpose |
|---|---|
| Providing requested services | Registration, account access, casino games, sports betting, payments and support |
| Legal or compliance requirements | Identity checks, age verification, financial reviews and recordkeeping |
| Operational interests | Security, fraud prevention, technical improvement and dispute handling |
| User consent | Optional marketing, selected cookies and communication preferences |
| Player protection | Limits, time-outs, self-exclusion and responsible gaming reviews |
Cookies and Similar Technologies
Slotuna may use cookies, browser storage, pixels, scripts and similar technologies to operate the website and understand how users interact with it.
| Technology Category | Purpose |
|---|---|
| Essential | Supports login, security, payments and core platform functions |
| Preference | Remembers language, currency and interface choices |
| Analytics | Measures traffic, page use, errors and performance |
| Security | Helps identify suspicious sessions and unauthorized access |
| Marketing | Supports campaign measurement where permitted |
Further information about these technologies and available controls should be reviewed in the Slotuna Cookie Notice.
Security and Fraud Prevention
Slotuna may analyse personal, payment, technical and gambling information to identify suspicious or prohibited activity.
Security reviews may help detect:
- Unauthorized login attempts
- Account takeover
- Duplicate or connected accounts
- Use of another person’s payment method
- Suspicious deposits or withdrawals
- Bonus abuse
- Automated or prohibited software
- Attempts to bypass account restrictions
Selected account functions may be temporarily restricted while a security or payment review is completed.
Automated Risk Checks
Slotuna and its service providers may use automated systems to identify patterns connected with fraud, payment risk, multiple accounts, bonus misuse or responsible gaming concerns.
Automated checks may consider:
- Registration information
- Device and browser data
- IP and location indicators
- Deposit and withdrawal history
- Casino and sportsbook activity
- Promotion participation
- Previous account reviews
An account or transaction may be referred for manual review when a possible risk is identified.
Responsible Gaming Information
Slotuna may process gambling and transaction information to provide player-protection tools and identify signs of potentially harmful gambling behaviour.
This information may support:
- Deposit limits
- Loss or spending controls
- Session reminders
- Cooling-off periods
- Self-exclusion
- Responsible gaming account reviews
Selected information may be retained where necessary to maintain self-exclusion and prevent a restricted user from opening or accessing another account.
Marketing Preferences
Slotuna may provide information about casino games, sports markets, bonuses, free spins, cashback and other promotions where permitted.
Users may be able to manage optional marketing through:
- Available account settings
- Unsubscribe controls
- Cookie preference settings
- Customer support
Disabling marketing does not prevent essential communication concerning security, verification, payments, responsible gaming or changes to platform terms.
Customer Support Records
Slotuna may retain customer-support communication to resolve requests, investigate complaints and maintain account history.
Support records may concern:
- Login and account recovery
- Payment questions
- Verification requests
- Bonus and promotion issues
- Game or sportsbook disputes
- Technical problems
- Responsible gaming requests
Users should never provide passwords, one-time security codes or complete payment-card security information to customer support.
Sharing Information With Providers
Slotuna may share personal information where necessary to operate the platform, process transactions, deliver games, settle bets or protect user accounts.
| Recipient Category | Reason for Sharing |
|---|---|
| Payment providers | Deposits, withdrawals, transaction security and payment disputes |
| Verification providers | Identity, age, address and payment ownership checks |
| Casino suppliers | Game delivery, settlement records and technical support |
| Sportsbook suppliers | Odds, markets, bet settlement and technical services |
| Hosting and security providers | Platform operation, performance and fraud prevention |
| Professional advisers | Legal, accounting, auditing and compliance services |
| Authorities | Lawful requests, investigations and regulatory matters |
External providers should process personal information only for authorised purposes and apply suitable security measures.
International Processing
Slotuna and its service providers may process personal information outside the user’s country of residence.
Privacy rules can differ between jurisdictions. Contractual, technical or organisational safeguards may be applied where required.
How Long Information May Be Retained
Slotuna may retain personal information for as long as reasonably necessary to provide services and meet financial, security, compliance and dispute-resolution requirements.
| Record Type | Retention Purpose |
|---|---|
| Account records | Account administration, security and dispute resolution |
| Verification records | Identity checks, fraud prevention and compliance |
| Payment records | Accounting, transaction reviews and financial disputes |
| Gaming and betting records | Settlement, complaints and player-protection reviews |
| Support communication | Complaint handling and account history |
| Security records | Fraud prevention and investigation of prohibited activity |
Some information may remain stored after an account is closed. Data that no longer needs to identify a user may be deleted, restricted or anonymised.
How Slotuna Protects Information
Slotuna may use technical and organisational measures intended to protect personal information from unauthorized access, loss, alteration or misuse.
- Restricted access to account information
- Monitoring for suspicious activity
- Protected transmission where appropriate
- Identity and payment checks
- Security requirements for providers
- Processes for reviewing security incidents
Users are responsible for keeping passwords private, securing their devices and signing out after using a shared computer, phone or tablet.
User Privacy Rights
Depending on the privacy rules that apply in the user’s location, certain rights may be available.
- Request access to personal information
- Request correction of inaccurate data
- Ask how information is being used
- Withdraw consent where applicable
- Manage optional marketing
- Request deletion where legally available
- Submit a complaint about data handling
Slotuna may require identity confirmation before completing a privacy request.
Some requests may be limited where information must be retained for payment records, fraud prevention, responsible gaming, disputes or legal obligations.
Account Closure and Data Retention
Closing a Slotuna account does not necessarily result in immediate deletion of all related information.
Selected records may be retained to:
- Complete pending withdrawals
- Resolve complaints and disputes
- Maintain self-exclusion
- Prevent fraud and duplicate accounts
- Meet financial requirements
- Protect Slotuna and its users
Protection of Minors
Slotuna services are intended only for users who meet the legal gambling age applicable in their location.
Where underage use is suspected, account access may be restricted and additional identity verification may be requested.
Adults who share devices with minors should protect login details, identity documents and payment information.
External Websites and Providers
The Slotuna platform may contain links to payment services, casino suppliers, sportsbook systems or other external websites.
Those third parties control their own privacy practices. Users should review the relevant privacy information before submitting personal data directly to an external provider.
Changes to This Privacy Policy
Slotuna may update this Privacy Policy when services, technology, providers, legal requirements or data-handling practices change.
The current version should be published on the platform. Users should review it periodically to understand how information is being processed.
Privacy Questions
Questions about this Privacy Policy, personal-information processing or available privacy rights can be submitted through the customer-support options provided by Slotuna.
Additional information may be requested to confirm the identity of the person making the request and locate the correct account records.
Frequently Asked Questions
Final Privacy Reminder
Use a unique password for Slotuna and keep login details private.
Review account activity regularly and report unfamiliar deposits, withdrawals, casino wagers or sportsbook transactions.
Do not send passwords, one-time security codes or complete payment information when requesting support.